Simple, transparent pricing
Pay for the agents who do the work and the apps you switch on. Requesters are always free. What you see here is what you pay, with no procurement maze and no surprise implementation bill.
Starter
For small teams getting started the same day.
- Up to 15 agents
- ITSM Suite: incidents, problems, changes
- Self-service portal & knowledge base
- Configurable tables & workflows
- Role-based access control
- Community support
Professional
For growing teams that need the full toolkit.
- Unlimited agents
- Everything in Starter, plus:
- Agile projects, sprints & SLA management
- Workflow automation & integration hub
- Advanced service portal & service catalog
- Single sign-on (SAML / OIDC)
- Dedicated sandbox environment
- Priority email support
Enterprise
For organizations that need scale and governance.
- Everything in Professional, plus:
- Discovery & CMDB (ITOM): highest usage limits
- SSO & SCIM provisioning
- Dedicated dev / test / prod instances
- Audit trails & controlled change
- Priority support with SLA
- Onboarding & configuration included, no consultants
Add apps as you need them
Flat per-instance pricing, billed monthly; switch them on or off anytime. SLA management, agile and asset management are already included in higher tiers.
Auto-discover your infrastructure and keep a live CMDB. Each plan includes a node allowance (100 / 500 / 2,000), then $0.75 / node / mo beyond it. Configuration items are included off your discovered nodes, with no separate per-CI charge.
Optional services: fixed price, never required
You can run Pendravo entirely yourself. If you'd rather not, our services are productized and published: a fixed scope and a fixed price, never an open-ended consulting bill.
Quickstart
one-time1–2 weeks. One app configured, data import, two training sessions.
Standard Launch
one-time3–4 weeks. Up to three apps, data migration, custom workflows, admin training.
Enterprise Launch
scoped quote6–10 weeks. Full app suite, CMDB import, SSO/SCIM, integrations, workflow design.
Managed Lite
~10 change requests / month, monitoring, monthly review.
Managed Standard
Unlimited reasonable changes, dedicated admin, turnaround SLA, quarterly roadmap.
Managed Plus
Named admin team, proactive optimization, priority SLA, custom dev hours.
Compare plans
Scroll horizontally to compare →
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Agents | Up to 15 | Unlimited | Unlimited |
| ITSM Suite | |||
| Knowledge base & self-service | |||
| Workflow automation | – | ||
| SLA management & agile | – | ||
| Integration hub | – | ||
| SSO | – | SAML / OIDC | + SCIM |
| Discovery & CMDB (ITOM) | 100 nodes | 500 nodes | 2,000 nodes |
| Dedicated instances | – | – | |
| Audit trails | – | – | |
| Support | Community | Priority + SLA |
Frequently asked questions
How are agents counted?
You pay for fulfillers, the people working and resolving tickets. People who only submit requests are always free and unlimited.
Do I need consultants to set it up?
No. Pendravo is configured through a low-code layer you control, so you can build and change apps yourself. If you'd rather we did it, our Launch and Managed services are optional and fixed-price.
Are there minimums or sales calls to start?
No minimums and no drawn-out sales cycle. We onboard each customer personally right now, so just reach out and we'll get you set up quickly. Enterprise is quote-based, but the quote is transparent with no open-ended statement of work.
What's the difference between a tier feature and an add-on?
Each tier includes a set of apps. Anything not included can be switched on à la carte at a flat per-instance price. Higher tiers bundle more apps in.
Can I change plans or add apps later?
Yes. Upgrade, downgrade or enable add-on apps at any time, and your data and configuration carry forward.
How does Enterprise pricing work?
It's a custom quote based on scale and requirements, with configuration included. No mandatory implementation partner, no per-change consulting bill.